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1 of 1 people found the following review helpful: |
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I will definitely continue to buy from JRDunn |
April 18, 2008 |
| Reviewer:
Erinn
from Bedford, Texas
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For the past 1 1/2 years I have been working with JR Dunn sales representatives and I would have to say that all have been friendly, responsive and helpful and that is the biggest reason I keep coming back and have referred you to my friends... along with of course discounts, no tax and free shipping:) The free shipping on larger purchases is a big advantage these days, in fact with the savings in tax and discounts it is worth the wait over buying retail locally. UPS has done a good job and I can track it via the website and make arrangements when signature is required.After-the-sale returns and billing issues have also been resolved with professionalism and courtesy and that really helps build the trust factor for e-commerce. Even though you're not there to see the smiling faces, you can feel the customer appreciation in their voices and in their actions to make something right for the customer and I really appreciate that.The website format is user friendly. Although there is quite a bit of the John Hardy collection posted and you are one of the biggest retailers that I've found who lists his collections, I'd still love to see even more. I ordered a Hardy piece that wasn't on your website, but the representative took down the information and located one at one of your other stores to save the additional time it would have taken to order from Hardy directly and it did arrive as expected. It would be nice to have more size information on the Hardy pieces, although I know even his own website might not offer much, for instance mm width of bracelets, or dimentions of earrings or rings because some of his pieces can be much larger than expected.I will definitely continue to buy jewelry from JRDunn and refer my friends and family because of the good value and service. In fact, I just placed another order this week for a piece that is being ordered from John Hardy.Thank you,~Erinn DHappy Customer #0300
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Shopper Number: JR-8-821-467
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