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|What is your return policy?|
JR Dunn.com makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. Refunds will be credited in the same form as they were paid. Limits apply on Special Order items (special size, metal, etc.), so please contact us for details on what items are special order.
Jewelry: 30 days from the date of delivery.
Shipping is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of JR Dunn Online. We only refund up to the price of standard ground shipping.
Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
Processing a Return
STEP 1) Return Merchandise Approval (RMA):
STEP 2) Send item to JR Dunn
JR Dunn is not responsible for lost packages, therefore you should Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
Less than $500:
More than $500:
STEP 3): Receiving
If you have any questions about our return procedure, please don't hesitate to contact us: 866-362-5787.
|When will my order ship?|
Most in-stock items ship with in 2-7 business days. Please check with us by phone and have your order number ready to verify that the items you wish to purchase are in stock. The time required to ship Back-ordered or made-to-order items varies according to the manufacturer. Note that your payment and shipping address will need to be verified and the time required to do so may vary. If you send a check or wire we must wait for it to clear our bank, which will take 14 business days from the date the funds reach our account.
|How can I earn $25 Gift Certificates at JR Dunn's?|
At JR Dunn.com we believe that "word of mouth" is the ultimate form of advertising. We hope YOU love our service & great selection of Designer Jewelry, so we want you to share your recommendation with your friends & earn a credit for yourself!
Here's How it Works
We invite you, our existing customer, to refer us to your friends and associates that have not shopped with us before. Refer a friend or an associate who makes a purchase of $199 or more and we will say "THANK YOU" and offer you a credit for $25 off your next purchase!
Register now & when your friends make a purchase from our website & include your name in their order you'll earn points.
Write a review on our purchase! Share with others your experience with JR Dunn.com and receive $25, as a thank you for taking your time.
Here's How it Works
Email firstname.lastname@example.org with comments about the customer service and the item or items that you ordered. All of our clients would be glad to read your input on the jewelry.